Refund and Cancellation Policy

Credit packs are one-time purchases and are non-refundable, except where the law requires otherwise. Credits never expire, so you can use them whenever you need a video.

There are no subscriptions, so there's nothing to cancel and you're never charged again automatically. Each purchase is a single payment for one credit pack. You can stop using Hyped at any time, and ask us to close your account by emailing contact@hyped.video.

If a video fails to render, its credits are returned to your account automatically. You don't need to ask.

Ask for a change in plain English on the video's page. A revision costs half the credits of a new video (rounded up). If something looks broken, email contact@hyped.video and we'll take a look.

If you were charged twice, charged the wrong amount, or paid but didn't receive your credits, email contact@hyped.video within 30 days of the charge. We'll add the missing credits or refund the mistaken charge.

Payments are handled by Dodo Payments, our Merchant of Record. Any refund we approve goes back to your original payment method through Dodo Payments, usually within 5 to 10 business days depending on your bank. See also our Terms of Service.

Refund questions: contact@hyped.video, or by post to Syed Imtiyaz Ali, Bhande Plot, Nagpur, Maharashtra 440024, India.